Refund policy

Return & Refund Policy

We want you to love your purchase, and if something isn’t right, we’ll work with you to make it right.

Returns

You have 30 days from the date you receive your order to request a return.

We accept returns on all items. Returned items are not resold — they’re recycled or disposed of responsibly.

If you're not happy with your item, we encourage exchanges or replacements first — but if you'd prefer a refund, we’re happy to honour that as well.

To start a return or exchange, email us at tracy@hannyandchuck.com. Once approved, we’ll send you return instructions.

Please note: Customers are responsible for return shipping costs. We recommend using a trackable service. Returns sent without authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us right away at tracy@hannyandchuck.com with a photo and description. We’ll take care of it promptly.

Exchanges

We’re happy to help you find something you love. If you'd like to exchange an item, just let us know when you reach out.

Orders in Transit During Carrier Disruptions (e.g., strikes)

If a carrier disruption (such as a Canada Post strike) pauses delivery, parcels already in the carrier’s network cannot be recalled.
If you still want your items sooner, you may place a new order with our alternate courier for faster delivery. When the original parcel is eventually delivered, please send it back to us and we’ll issue a refund once it has been returned and inspected.
If you no longer want the items, simply wait for the original parcel to arrive, then return it to us for a refund.
Refunds cannot be issued while a parcel is still in transit or before it has been returned.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note: your bank or credit card company may take a few extra days to process and post the refund.
If it has been more than 15 business days since your return was approved and you haven’t seen the refund, please contact us at: tracy@hannyandchuck.com.